Customer Experience & Admin Coordinator at Janta Kenya

Role summary

We are looking for a warm, trustworthy person to support customer service, admin, and basic finance tasks. This role is the first point of contact for many customers and plays a key role in keeping the business organized and professional.

Key responsibilities


Serve walk-in customers and manage front-desk experience
Handle WhatsApp, Instagram DM, and customer inquiries
Manage exchanges, refunds, and complaints (based on policy)
Track daily expenses and support basic financial records
Assist with payroll preparation and supplier payment follow-ups
Maintain admin records, schedules, and filing
Support smooth day-to-day store operations


You'll be successful if you:


Are friendly, calm, and customer-focused
Are organized and good with records
Can handle money responsibly
Enjoy working with people and keeping things tidy