Customer Experience Advocates-Kenol at AA Kenya

Job Summary;


Reporting to the Branch Team Leader, the position holder will manage customer relations and interactions through the various channels to ensure customer satisfaction.


Key Responsibilities


Deliver exceptional customer service across multiple channels.
Build and maintain strong customer relationships.
Support branch business development initiatives.
Handle customer inquiries efficiently and professionally.


Minimum job requirements:


Bachelor's Degree in a Business-Related Field or its equivalent.
Minimum 2 years' experience in Customer Service.
Good customer service, interpersonal and communication skills.
Business Development acumen.