This is a full-time, on-site role located in Nairobi County, Kenya for a Customer Experience Manager. The Customer Experience Manager will be responsible for ensuring customer satisfaction, overseeing the customer service teams, and enhancing the overall customer experience. Day-to-day tasks include analyzing customer feedback, developing strategies to improve customer engagement, handling client communications, and ensuring that safety and accommodation standards are maintained.
Qualifications
Customer Satisfaction and Customer Experience skills
Analytical Skills and the ability to interpret customer feedback and data
Excellent Communication and Customer Service skills
Strong organizational and multitasking abilities
Experience in managing on-site teams and maintenance staff
Bachelor's degree in Business Administration, Hospitality, or a related field
Prior experience in property management or similar roles is an advantage