Customer Experience / Marketing Assistant at FMR AGENCY

Job Summary


We are seeking a proactive and detail- oriented customer experience/marketing assistant to join our team.
This is crucial for ensuring exceptional customer support and assisting in the execution of our marketing campaigns.
The ideal candidate will be the primary point of contact for customer inquiries, manage customer data, follow up on leads, and actively support all marketing initiatives and events.


Key Responsibilities


Responding to customer enquiries strictly via WhatsApp, email, and customer calls during working hours, using only the Company-issued phone and line.
Matching customers to appropriate products and following up on incomplete purchases.
Managing basic CRM and customer retention lists with support from the marketing team.
Following up with leads generated from campaigns, events, or social media.
Assisting in campaign coordination and execution as directed.
Participating in and supporting any brand events, activations, or marketing launches as scheduled by the Company.
Carrying out any other related duties within the scope of work, including those assigned verbally or in writing by the Head of Marketing.


Qualifications


BSc or HND in Marketing, Business Administration, Communications, or a related field.
0 -1 year of experience in a customer service, marketing, or related role.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Proficiency with marketing tools
Familiarity with CRM systems and customer support tools (e.g., Zendesk, Intercom) is a plus.
Ability to multitask, take initiative, and work both independently and as part of a team.