Job Summary
We are seeking a customer-focused and proactive Customer Experience / Customer Care Officer to join our team.
The ideal candidate will be responsible for managing customer interactions, resolving inquiries efficiently, and ensuring a seamless and positive customer experience across all touchpoints.
Key Responsibilities
Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve complaints and provide appropriate solutions and alternatives.
Maintain accurate records of customer interactions and feedback.
Follow up on customer issues to ensure resolution and satisfaction.
Collaborate with internal teams to improve service delivery and customer experience.
Identify recurring customer issues and escalate where necessary.
Requirements
Minimum of OND / HND / B.Sc. Degree in any related field.
Previous experience in customer service or customer experience role is an advantage.
Strong communication and interpersonal skills.
Good problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment.
Basic computer proficiency.