Customer Experience Representative at ORIKI Group

Job Summary


The Customer experience representative is responsible for all customer-centric processes, taking calls and managing bookings.


Key Responsibilities
Operations:


Provide excellent customer service
Adherence to appointments in a timely manner by monitoring the timing of appointments
Welcome clients in a warm, friendly way, and sincerely thanking them upon their departure
Advising clients on our products and services, also suggesting effective solutions where applicable
Practices the highest standard of sanitation, neatness, and visual presentation
Engaging and talking to clients, where permitted, on topics related to their interests
Maintaining product awareness for the promotion and selling of OrikiProducts
Attends and participates in all general and team meetings
When asked, evaluates potential new team members for various
positions and assists new team members
Adheres to work schedule and has good work ethics and is a team player and assists others whenever needed.
Ceasing care and informing the boss in the event of unwanted actions of the client.


Spa Management:


Completes daily check list of cleaning obligations and abides by the standard laws and regulations regarding sanitation, cleanliness, and safety.
Ensure all lights and devices are switched off at the end of business daily.
Ensure all doors are properly locked at the end of business daily.
Ensure equipment and devices used at the front desk are properly cared for.


Sales of Products & Services:


Promote and recommendOriki products and services to clients in a friendly and informed manner.
Upsell and cross-sell during bookings and in-spa interactions to increase revenue.
Maintain good product knowledge to confidently answer customer questions.
Record all sales accurately and support daily retail reporting.
Ensure retail shelves are tidy, stocked and visually appealing.


Appearance:


Adhere to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle.
Ensure your personal hygiene is top-notch, make use of deodorants and mild perfumes.