Customer Growth Delivery & Enablement Manager at KAL Group
KAL Group
October 23, 2026
Full-time
On-site
The Role
As Customer Growth Delivery & Enablement Manager, you will own two connected things: the rollout of Agrimark's CRM, loyalty platofmr and digital platforms across our full branch network, and the broader sales tools and enablement that put our BRMs and branch teams in a position to actually use them.
This is a delivery, adoption and capability-building role, not a build role. You will be the day-to-day link between our implementation agency partners and the branch network — responsible for go-live readiness, field enablement, sales toolkits, and driving adoption once systems are live.
Main Responsibilities
Own end-to-end rollout of CRM, loyalty and digital platforms across all Agrimark branches and formats.
Act as day-to-day delivery counterpart to appointed implementation agencies, tracking milestones, issues and go-live readiness.
Own the broader sales tools and enablement function for BRMs and branch teams — sales process, toolkits and floor-level capability building, beyond platform training alone.
Design and run the field enablement and training programme for BRMs, marketers and branch teams to drive platform and sales-tool adoption.
Monitor adoption and usage metrics — identify-at-till capture, loyalty enrolment, CRM utilisation and sales tool uptake — and drive corrective action where adoption lags.
Coordinate store-level change management, communications and support through each rollout phase.
Escalate delivery risks, dependencies and resourcing gaps to the Head of Customer Growth & Innovation.
Build and maintain a rollout and enablement playbook covering platforms and sales tools for future branch and format rollouts.
Minimum Requirements
Relevant degree (Business, Commerce, Information Systems or related).
5+ years in programme or project delivery, digital rollout, sales enablement or multi-site retail operations.
Proven experience driving adoption of a system, process or capability programme across a distributed field network.
Strong stakeholder management — comfortable working across agencies, IT, marketing and branch operations.
Track record of structured change management and training delivery.
Advantageous: experience in agri-retail, CRM/loyalty rollouts, sales enablement programmes, or franchise/multi-branch environments.
As Customer Growth Delivery & Enablement Manager, you will own two connected things: the rollout of Agrimark's CRM, loyalty platofmr and digital platforms across our full branch network, and the broader sales tools and enablement that put our BRMs and branch teams in a position to actually use them.
This is a delivery, adoption and capability-building role, not a build role. You will be the day-to-day link between our implementation agency partners and the branch network — responsible for go-live readiness, field enablement, sales toolkits, and driving adoption once systems are live.
Main Responsibilities
Own end-to-end rollout of CRM, loyalty and digital platforms across all Agrimark branches and formats.
Act as day-to-day delivery counterpart to appointed implementation agencies, tracking milestones, issues and go-live readiness.
Own the broader sales tools and enablement function for BRMs and branch teams — sales process, toolkits and floor-level capability building, beyond platform training alone.
Design and run the field enablement and training programme for BRMs, marketers and branch teams to drive platform and sales-tool adoption.
Monitor adoption and usage metrics — identify-at-till capture, loyalty enrolment, CRM utilisation and sales tool uptake — and drive corrective action where adoption lags.
Coordinate store-level change management, communications and support through each rollout phase.
Escalate delivery risks, dependencies and resourcing gaps to the Head of Customer Growth & Innovation.
Build and maintain a rollout and enablement playbook covering platforms and sales tools for future branch and format rollouts.
Minimum Requirements
Relevant degree (Business, Commerce, Information Systems or related).
5+ years in programme or project delivery, digital rollout, sales enablement or multi-site retail operations.
Proven experience driving adoption of a system, process or capability programme across a distributed field network.
Strong stakeholder management — comfortable working across agencies, IT, marketing and branch operations.
Track record of structured change management and training delivery.
Advantageous: experience in agri-retail, CRM/loyalty rollouts, sales enablement programmes, or franchise/multi-branch environments.