JOB DETAILS
Collect and analyze customer feedback across all service.
Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.
REQUIREMENTS
B.Sc. in any field from a reputable university.
Any professional course on Customer Experience, and data skills are added advantage.
A minimum of 2 years working in a customer experience team.
Good knowledge of data and analytics