Customer Manager at Epiroc

Mission of the Role:


Join us as a Customer Manager. You will play a vital role in maintaining and increasing market share and profitability, support the company's policies and procedures, receivables, stock holding, sales targets, territory management and customer support.


Your Mission:


Maintain and grow market share and profitability for Rock Drilling Tools
Acquire new customers and develop existing client relationships
Ensure continuous customer support, follow-ups, and after-sales service
Support and comply with company policies and procedures
Assist with collection of outstanding sales payments
Forecast sales and ensure correct stock ordering and replenishment
Manage orders, deliveries, back orders, and related documentation
Reconcile warehouse stock and invoicing figures on a regular basis
Monitor and report drilling efficiency statistics and market developments
Set and present monthly and annual sales targets
Apply correct pricing structures and prepare quotations for approval
Conduct product presentations and liaise on new products or design changes
Handle customer queries, claims, and product performance issues


Your Profile:


Minimum of 5 years exposure to the sales and business development environments of the drilling / mining industry
U/G mining drilling experience. (supervisory level, i.e. shift supervisor / Drill Master or blasting ticket)
Tertiary qualifications in engineering and / or commerce or business administration will be highly regarded
Extensive rock tools knowledge.
Must have Blasting Ticket and shaft sinking experience.