Purpose of the job
To provide advanced support to the customer relations management by preparing statistical reports, handling request and provide project coordination function.
Key Responsibility Areas
Manage and handle queries of team members in relation to ERP (HR, OTL, I expense, project, , Tele sales, Teleservices, Order Management, etc).
Provide financial Administration to the department (Budget).
Provide general administrative support to the department and ensure adherence to the organisation quality standards
Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department
Provide project administration to ensure effective and efficient CRM projects administration
Provide on the job training to users on Oracle modules to ensure consistency in invoicing
Qualifications and Experience
Required Qualification: 3-year Diploma / Degree in office administration/a relevant discipline / NQF level 6.
Experience: 3-4 years working experience within the administrative support role to a senior manager or executive in general office or business practices or procedures.
Technical Competencies Description
Knowledge of: Customer Service Management; Government Information Management; Processes and procedure development and implementation; Understanding of Service Operations aligned to ITIL; Understanding service/process performance evaluation, monitoring and reporting; Fair understanding and practice of Project Management; Fair understanding of ICT industry and IT Architecture and components; Knowledge of Sales administration; Knowledge and understanding of business processes; Knowledge of SITA business and SITA clients; Knowledge IT industry business; Understanding of SLA and contracts.
Deadline:2nd April,2026