Customer Projects Specialist at Thales

Responsibilities :


Take total ownership on customers' orders from the Purchase Order receipt to the delivery and invoicing
Co-ordinate the order treatment with appropriate Sales, Technical Consultants, Supply Chain, Engineering, Manufacturing, Logistics & Finance departments
Is responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-up
In the Telecom CS team, act as the main interface for customer and sales / TC during order treatment process
Validate customers' orders according to the procedure "Gemalto Customer Purchase Order Review" ref. WG. SCH. #.0005
Translate the customers' orders in Gemalto order entry system to allow treatment from order manager
Plan the sales orders with manufacturing complying with the customer's requirements
Acknowledge the orders to the customers within 48 hours
Coordinate the customers' executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool
Coordinate with technical support technical information to execute an order
Relay information to/from customers versus order manager
Follow up the sales orders until the shipment and invoicing in a proactive mode
Is in charge of the customer's complaints registration and follow up
Contribute to the short term billing forecast exercise in volume and its achievements
Ensure orders are entered into backlog in an accurate and timely manner
Is responsible for updating the ERP of any change linked to the order to ensure backlog report accuracy
Report to customer the agreed reports
Attend customer meetings, assist customer when visiting Gemalto facilities


Educational Requirements:


Matric / Grade 12
Relevant tertiary qualification will be advantageous
First experience in a similar position


Skills Requirements:

Ability


Fluent in English
Customer oriented
Good organisational skills
Rigour
Good in figures data
Self-initiative, team player
Good at interpersonal and intercultural communication.


Knowledge


Sales administration and logistics (Payment Terms, Customs Rules)
Letters of Credit
System Tools: IT Literate (Microsoft Pack Office)
Tools knowledge (ERP, PDM, I-care, ContraTech)