Key Responsibilities:
Respond to customer inquiries via phone, email, and other communication channels
Handle customer complaints and provide timely, effective solutions
Maintain accurate records of customer interactions and transactions
Build and sustain positive relationships with clients
Follow up on customer requests to ensure resolution and satisfaction
Support service delivery by communicating customer feedback to relevant teams
Requirements:
Minimum of OND/HND/B.Sc in any relevant field
Strong communication and interpersonal skills
Good problem-solving ability and attention to detail
Basic computer knowledge (Microsoft Office, email communication)
Ability to remain calm and professional under pressure
Willingness to learn and adapt in a fast-paced environment
Preferred Qualifications:
Previous experience in customer service or a related role
Familiarity with CRM tools or customer support systems
Key Competencies:
Customer-focused mindset
Emotional intelligence and patience
Teamwork and collaboration
Reliability and professionalism