Customer Relationship Manager (Workshop Bookings & Follow-ups) at SydSen Recruit

Key Responsibilities


Manage and schedule workshop service and repair bookings
Handle inbound and outbound customer calls professionally
Conduct follow-up calls after services to ensure customer satisfaction
Send reminders for upcoming services and maintenance
Address customer queries, concerns, and complaints efficiently
Maintain accurate customer records on the system
Liaise with service advisors and workshop staff to coordinate bookings
Promote additional services and drive customer retention


Minimum Requirements


Grade 12 (Matric)
Previous experience in a call centre, customer service, or automotive environment
Computer literacy (CRM systems, MS Office)
Strong telephone etiquette