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Customer Relationship Officer at Bedmate Furniture
Bedmate Furniture
September 23, 2026
Full-time
On-site
Responsibilities
Manage and maintain the company's CRM database and ensure customer information is accurate and up to date.
Design, test, and execute email marketing, SMS, and multi-channel campaigns using CRM automation tools. Capture and organize customer inquiries, leads, purchases, and interactions.
Follow up with leads generated through social media, websites, WhatsApp, walk-ins, and other channels.
Track leads from initial enquiry through conversion and after-sales follow-up. Track key performance indicators (KPIs) such as conversion rates, customer retention, and campaign ROI.
Respond to customer inquiriesand ensure they are directed to the appropriate sales team.
Conduct follow-ups with existing and prospective customers to improve conversion and retention.
Maintain records of customer complaints, feedback, requests, and resolutions.
Segment customers based on their interests, purchase history, location, and other relevant information.
Send targeted customer communications, promotions, reminders, and updates.
Monitor customer satisfaction and identify opportunities to improve the customer experience.
Generate regular CRM reports on leads, follow-ups, conversions, customer retention, and sales activities.
Work closely with the Sales, Marketing, and Customer Service teams.
Ensure no qualified lead or customer enquiry is left unattended.
Collaborate with sales, marketing, and customer service teams to resolve issues and optimize the customer journey
Identify recurring customer issues and recommend improvements to management
Requirements
Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Sales, Customer Service, or a related field.
2 - 5years of experience in CRM, customer service, sales, relationship management, or a similar role.
Good communication and interpersonal skills.
Strong customer service and problem-solving skills.
Ability to handle customer complaints professionally.
Good computer skills, especially Microsoft Excel and CRM software.
Ability to maintain accurate customer records and prepare reports.
Good follow-up and organizational skills.
Ability to work with Sales, Marketing, Delivery, and other departments.
Knowledge of CRM tools/software is an advantage.
Benefits
Competitive salary
HMO
Annual leave
Pension.
Manage and maintain the company's CRM database and ensure customer information is accurate and up to date.
Design, test, and execute email marketing, SMS, and multi-channel campaigns using CRM automation tools. Capture and organize customer inquiries, leads, purchases, and interactions.
Follow up with leads generated through social media, websites, WhatsApp, walk-ins, and other channels.
Track leads from initial enquiry through conversion and after-sales follow-up. Track key performance indicators (KPIs) such as conversion rates, customer retention, and campaign ROI.
Respond to customer inquiriesand ensure they are directed to the appropriate sales team.
Conduct follow-ups with existing and prospective customers to improve conversion and retention.
Maintain records of customer complaints, feedback, requests, and resolutions.
Segment customers based on their interests, purchase history, location, and other relevant information.
Send targeted customer communications, promotions, reminders, and updates.
Monitor customer satisfaction and identify opportunities to improve the customer experience.
Generate regular CRM reports on leads, follow-ups, conversions, customer retention, and sales activities.
Work closely with the Sales, Marketing, and Customer Service teams.
Ensure no qualified lead or customer enquiry is left unattended.
Collaborate with sales, marketing, and customer service teams to resolve issues and optimize the customer journey
Identify recurring customer issues and recommend improvements to management
Requirements
Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Sales, Customer Service, or a related field.
2 - 5years of experience in CRM, customer service, sales, relationship management, or a similar role.
Good communication and interpersonal skills.
Strong customer service and problem-solving skills.
Ability to handle customer complaints professionally.
Good computer skills, especially Microsoft Excel and CRM software.
Ability to maintain accurate customer records and prepare reports.
Good follow-up and organizational skills.
Ability to work with Sales, Marketing, Delivery, and other departments.
Knowledge of CRM tools/software is an advantage.
Benefits
Competitive salary
HMO
Annual leave
Pension.