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Customer Relationship Officer (Lead Closer) at Fhemfel Homes
Fhemfel Homes
August 27, 2026
Full-time
On-site
Job Summary
The CRM Officer / Deal Closer is responsible for managing prospective and existing clients throughout the sales process, from the initial conversation and lead engagement to inspection, negotiation and final deal closure.
The role requires an individual who is highly skilled in communication, persuasion, relationship management and sales conversion. The CRM Officer will be responsible for turning leads generated through marketing and other channels into qualified prospects and ultimately into paying clients.
The ideal candidate must be confident speaking with prospects, understanding their needs, overcoming objections, following up consistently and moving conversations toward a successful sale.
This is a target-driven and conversion-focused role.
Key Responsibilities
Receive and manage leads from social media, marketing campaigns, referrals and other sources.
Contact leads promptly through calls, WhatsApp and other communication channels.
Turn conversations and enquiries into qualified prospects.
Understand clients' needs, preferences and budgets.
Present suitable properties and investment opportunities to prospects.
Follow up consistently with leads and prospects.
Handle client questions, concerns and objections.
Schedule and coordinate property inspections.
Follow up after inspections and move prospects toward making a decision.
Negotiate professionally and work toward securing client commitment.
Convert qualified leads into paying clients.
Close real estate sales and ensure transactions move to completion.
Re-engage old, inactive and prospective clients.
Maintain strong relationships with existing and potential clients.
Request referrals and identify opportunities for repeat business.
Update the CRM with leads, conversations, follow-ups, inspections and sales.
Track every lead through the sales pipeline and ensure no qualified lead is abandoned.
Submit regular reports on leads, follow-ups, inspections, conversions and closed deals.
Meet assigned sales, conversion and revenue targets.
Requirements
Bachelor's Degree
2 - 4 years of experience in sales, customer relationship management, real estate sales, business development or a similar role.
Previous experience in real estate sales is strongly preferred.
Proven ability to convert leads into paying customers.
Strong telephone, WhatsApp and face-to-face communication skills.
Excellent negotiation and persuasion skills.
Strong sales closing ability.
Ability to handle objections and difficult conversations professionally.
Strong follow-up and relationship management skills.
Comfortable working with sales targets and performance-based KPIs.
Good knowledge of CRM systems and lead management processes.
Ability to work independently while collaborating with other departments.
Strong organizational and record-keeping skills.
Must be proactive, persistent and results-oriented.
The CRM Officer / Deal Closer is responsible for managing prospective and existing clients throughout the sales process, from the initial conversation and lead engagement to inspection, negotiation and final deal closure.
The role requires an individual who is highly skilled in communication, persuasion, relationship management and sales conversion. The CRM Officer will be responsible for turning leads generated through marketing and other channels into qualified prospects and ultimately into paying clients.
The ideal candidate must be confident speaking with prospects, understanding their needs, overcoming objections, following up consistently and moving conversations toward a successful sale.
This is a target-driven and conversion-focused role.
Key Responsibilities
Receive and manage leads from social media, marketing campaigns, referrals and other sources.
Contact leads promptly through calls, WhatsApp and other communication channels.
Turn conversations and enquiries into qualified prospects.
Understand clients' needs, preferences and budgets.
Present suitable properties and investment opportunities to prospects.
Follow up consistently with leads and prospects.
Handle client questions, concerns and objections.
Schedule and coordinate property inspections.
Follow up after inspections and move prospects toward making a decision.
Negotiate professionally and work toward securing client commitment.
Convert qualified leads into paying clients.
Close real estate sales and ensure transactions move to completion.
Re-engage old, inactive and prospective clients.
Maintain strong relationships with existing and potential clients.
Request referrals and identify opportunities for repeat business.
Update the CRM with leads, conversations, follow-ups, inspections and sales.
Track every lead through the sales pipeline and ensure no qualified lead is abandoned.
Submit regular reports on leads, follow-ups, inspections, conversions and closed deals.
Meet assigned sales, conversion and revenue targets.
Requirements
Bachelor's Degree
2 - 4 years of experience in sales, customer relationship management, real estate sales, business development or a similar role.
Previous experience in real estate sales is strongly preferred.
Proven ability to convert leads into paying customers.
Strong telephone, WhatsApp and face-to-face communication skills.
Excellent negotiation and persuasion skills.
Strong sales closing ability.
Ability to handle objections and difficult conversations professionally.
Strong follow-up and relationship management skills.
Comfortable working with sales targets and performance-based KPIs.
Good knowledge of CRM systems and lead management processes.
Ability to work independently while collaborating with other departments.
Strong organizational and record-keeping skills.
Must be proactive, persistent and results-oriented.