KEY RESPONSIBILITIES
Proactively engage and retain customers
Identify at-risk clients & implement retention strategies
Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement
REQUIREMENTS & SKILLS
CORE FUNCTIONS
Bachelor's Degree (Business, IT, Telecom or related)
At least 2 years in customer service/retention
Support across Vilcom services
Monitor churn & customer satisfaction
Coordinate with SOC & technical teams for issue resolution
Ensure consistent customer communication & experience
Knowledge of CRM, ISP services & customer lifecycle Strong communication & problem-solving skills