Customer Sales Agent at Influx

Responsibilities

Responsibilities include, but are not limited to:


Providing a high level of customer service to customers via inbound calls and emails
Thoroughly research and reply to requests with a high sense of urgency and professionalism
Ability to troubleshoot and communicate across multiple platforms
Proactive Sales, both to new and existing customers
Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
Meet or exceed KPIs such as response time and customer satisfaction scores


Benefits


Performance-based incentive
100% remote work
An international and diverse work atmosphere working with different cultures
Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.


About you?


Your communication style is clear and concise and you're able to express good empathy and tone across both verbal and nonverbal communication
You have a knack for de-escalating for de-escalating hot interactions and escalations
Passion for helping others
Passion for learning and self-improvement
Committed to working in a full-time position
Someone who works with minimal supervision while still achieving or exceeding the targets set
Someone who is solution-driven while practicing self-directed learning


Internet and Device Requirement:


Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
System: Windows 10 or more. 32 -bit Operation system.
RAM 8GB or more
Processors - Intel Core i5 or up.
Laptop Only (No Chromebook, Linux OS, or Desktop)
Wired headset
Quiet working environment