Customer Service Administrator, Gqeberha at Sheldon Recruitment

We are seeking a Customer Service Administrator for a permanent vacancy based in Gqeberha, Eastern Cape


Applicants are required to meet the following criteria:


Grade 12 / Matric; Administrative / Customer Service certificate or qualification advantageous.
3+ years' experience in a similar customer service and administrative role
Experience with Syspro, or a similar ERP system; generating quotes, loading sales orders, invoicing
Exceptional administrative and filing skills - essential
Experience liaising directly with customers, including dealing with customer queries and complaints
Basic experience with stock management, to prevent wastages
Distribution & Logistics skills & valid driver's license
Intermediate knowledge of MS Office & virtual programs (MS Teams, Zoom, etc.) & ERP - Syspro
Customer Service Orientated; Accuracy / Attention to Detail
Planning & Organising; Time Management
Problem-solving & systematic
Financial Aptitude & professional Verbal & Written Communication Skills
Ability to work in a team (e.g. Sales and Warehouse)
The successful applicant would be responsible for, but not limited to:


Customer Service Coordination:


Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders; Receiving, processing and distribution of all customer orders placed & follow up on any back orders
Generate customer quotes, sales orders, and tax invoices; Generate FOL documents for any installations and manage the document process
Handling of customer queries and complaints, ensure resolution
Maintain effective working relationships with sales force; regular client feedback
Attend to incoming calls from customers and walk-in customers.
Maintain a delivery note register for all manual orders and Reps deliveries, ensuring all POD's are returned timeously and filed away
Ensure all customer returns are noted on the GRV and submitted to manager


Supply Chain & Stock Control:


Generate goods received notes, return notes; Handling of supplier queries
Track incoming orders and follow up on back orders
Manage the receiving of products from suppliers and maintain related receipt documents
Ensure any supplier returns are noted on the RTS and submitted to Finance
Assist with stock control and stock forecasting; month end stock counts and stock balancing
Report on stock that is close to expiry and on slow moving stock
Timeously alert management to requirements for chemicals and other related products to ensure that sufficient stock is available for incoming orders


Distribution & Logistics:


Plan Customer & Regional deliveries in line with a route plan
Oversee and assist with the picking of stock where required, and manage the load and dispatch process in line with client requirements
Liaise with transport companies, service providers & sales representatives to ensure deliveries
Manage the routes and logistics to ensure deliveries to clients and minimum cost to Company
Ensure all deliveries are loaded according to the loading process with a manifest
Ensure on the drivers return that all POD's are handed in and reconciled against the trip sheet noting any Receipts and GRV's on the Trip sheet


Health, Safety & Quality:


Comply with Company Health and Safety Rules and Use Personal Protective Equipment (PPE)
Execute tasks in a safe and careful manner; maintain good housekeeping, ensure chemical products are safely stacked and stored
Administering the Company quality program in accordance with customer and Company requirements.
Assist with reporting and managing Product Non-Conformances; quality and safety instructions and requirements in accordance with Company needs
Assist with various administrative tasks regarding product labels, product information, documents and all other safety and quality management templates for the Product Portfolio
Check that all stock leaving the store has the required sheets
Assist with arranging of tests on various products; manage database in support of the product


Office Support & Communication:


Assist with procurement of consumable / office items; regularly report on customer, stock and delivery matters
Manage data / information at warehouse; immediately flag any risks/liability to Company
Control and reconciling of Petty Cash to HO timeously; assist with banking when required