The customer service & admissions officer will be responsible for managing front- office interactions, handling inquiries from prospective and current parents/students, and supporting the student admissions process. The role requires a tech-savvy, organized, and customer-focused individual who can enhance the institutions reputation through excellent service delivery.
Qualifications
Diploma in customer service, public relations, education or related field.
University degree in the same field is an added advantage.
Additional certifications in customer service, front office operations, public relations or office administration is an added advantage too.
Good computer application skills.
Social media and digital communication tools.
Ability to work under minimal
Supervision.
Age: 25-30 years is preferred.
Male candidates are encouraged to apply.
Experience
At least 3 years experience in customer service, front office, or admissions roles preferably in a service based organization.
Experience acquired in a school or faith based institution is an added advantage.
Salary: kshs. 25,000 - 30,000 plus company benefits
Main responsibilities
Customer service support: - serve as the first point of contact for walk-in clients, phone calls, emails, and online inquiries.
Provide accurate information about school programs, policies, fees, and schedules.
Admissions support: - guide
Prospective parents/students through the admissions process.
Manage application forms, student records, and admissions documentation.
Administrative duties:- maintain
Accurate student databases and
Filing systems (digital and physical). Prepare reports on
Admissions, inquiries, and customer engagement.
Technology & systems use: - utilize school management systems effectively.