Key Requirements
Qualifications:
Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field
IATA qualifications are an added advantage:
IATA Foundation in Travel & Tourism
Passenger Fares & Ticketing
Customer Service/Passenger Handling
Experience:
Minimum 3 years' experience in an airline call centre, travel agency, or aviation customer service environment
Experience with GDS systems (Amadeus/Galileo / Sabre / Zenith) is required
Call center sales experience preferred
Skills & Competencies:
Strong knowledge of reservations, ticketing, reissuance & refunds
Ability to handle flight disruptions (delays, cancellations, rebooking)
Excellent communication and customer handling skills
High attention to detail and ability to work under pressure
Language:
Fluent in English and Swahili (mandatory)
Additional languages are an added advantage