Key Responsibilities
Attend to customer queries and inquiries promptly and professionally via Instagram and WhatsApp.
Attend to walk-in customers in a courteous and professional manner.
Ensure the store is tidy at all times and products are clean and well-presented.
Prepare and fulfill customer orders accurately, providing clear information on delivery timelines.
Follow up with customers to confirm receipt of goods in good condition.
Liaise with delivery agents to ensure timely delivery of orders.
Provide quotations and confirm product availability.
Handle payment transactions and confirm payments before order fulfillment.
Adhere strictly to company policies and procedures when assisting customers.
Key Requirements
Excellent verbal and written communication skills.
Strong attention to detail and ability to take initiative.
Proven customer service skills with the ability to handle difficult customers professionally.
Ability to work long hours and perform effectively under pressure.
Flexibility and adaptability.
Good organizational skills.
Excellent computer and digital communication skills.