Role Objective
Our client a 4 Star Hotel is seeking to hire 2 competent customer service assistants who will be responsible for enquiries, assist clients, reservations on behalf of the company.
Core Duties and Responsibilities
Welcome guests, processing check-ins/check-outs, and verifying identities and payment methods.
Managing bookings via phone, email, or walk-ins, and keeping the Property Management System (PMS) up to date.
Handling guest complaints with empathy issue and finding a solution quickly.
Providing local recommendations for dining, transport, and sightseeing.
Processing payments, and ensuring the cash drawer balances at the end of the shift.
Relaying messages between guests and departments like Housekeeping or Maintenance to ensure room readiness.
Any other relevant duties as assigned.
Job Specifications and Qualifications
Diploma in Business Administration, Communication, Tourism, Hospitality or related field
At least 2 years' relevant work experience.
Proficiency in MS Office Suite & CRM tools.
Key Competencies
Good communication skills (written and verbal).
Active Listening skills
Ability to multitask and prioritize tasks in a fast-paced environment
Strong organizational skills