Afrique Shipping Services Ltd provides efficient and effective clearing and forwarding services to clients and we are looking to fill a position of customer service, the candidate will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.
Key Responsibilities:
Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
Develop and maintain standard operating procedures for customer service operations.
Handle escalated customer complaints and provide timely resolutions.
Work closely with other departments such as Sales & Marketing, operations and logistics to ensure a seamless customer experience
Maintain a positive and collaborative work environment.
Assist Marketing team by doing telemarketing.
Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
Timely sharing updates to customers.