Key Responsibilities
Customer Service
Respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits.
Provide accurate information on the Company\'s products and services.
Handle customer complaints and ensure timely resolution.
Follow up on customer requests and maintain customer satisfaction.
Maintain and update customer records.
Digital Marketing
Manage the Company\'s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business.
Create and publish engaging content across digital platforms.
Monitor social media engagement and respond to customer inquiries.
Generate leads through online marketing campaigns and promotions.
Assist in developing and implementing digital marketing strategies.
Monitor and report on the performance of digital marketing activities.
Sales Support
Generate and follow up on leads to support business growth.
Assist in organizing marketing campaigns, activations, and promotional events.
Support customer retention initiatives through regular engagement and follow-up.
Qualifications and Experience
Academic Qualifications
Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field.
Experience
At least two (2) years\' experience in customer service, sales, digital marketing, or a related role.
Experience managing social media platforms and digital marketing campaigns will be an added advantage.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong customer service orientation.
Proficiency in social media management and digital marketing tools.
Content creation and copywriting skills.
Good organizational and time-management skills.
Ability to multitask and work under pressure.
Basic graphic design skills will be an added advantage.
Strong problem-solving and analytical skills.
Sales and negotiation skills.
Proficiency in Microsoft Office applications.