Customer Service Executive / Admin Assistant at PC Planet

Key Responsibilities
Customer Service Duties:


Respond promptly to customer inquiries via phone, email, and in person
Handle customer complaints and provide appropriate solutions in a timely manner
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure satisfaction and retention
Provide product and service information to customers.


Administrative Duties:


Manage office correspondence, including emails, calls, and letters
Maintain filing systems (physical and electronic records)
Schedule appointments, meetings, and manage calendars
Prepare reports, presentations, and other documentation
Monitor office supplies and place orders when necessary.
Support other departments with administrative tasks as required


Requirements & Qualifications


Minimum of an OND / HND / Bachelor's Degree in Business Administration or a related field
Proven experience in customer service or administrative roles
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work independently and as part of a team
High level of professionalism and attention to detail


Key Skills:


Customer relationship management
Problem-solving and conflict resolution
Time management
Attention to detail
Communication skills (written and verbal).