Job Summary
The Customer Service Executive will be responsible for managing customer interactions, ensuring timely and accurate order processing, and maintaining excellent service standards.
The role requires close collaboration with the sales team to meet customer expectations and achieve organizational goals.
Key Responsibilities
Assist customers in creating new orders, tracking deliveries, and making changes to existing orders.
Work closely with internal team members (Salesmen) to ensure all customer needs are effectively met.
Prepare and present weekly sales reports comparing actual sales against projected targets.
Generate quotations and invoices for customer orders in a timely and accurate manner.
Maintain detailed and accurate records of customer complaints, feedback, and resolutions.
Build and nurture strong relationships with customers to enhance satisfaction and retention.
Support the Customer Service Manager in daily operations and administrative tasks as required.
Requirements and Qualifications
Bachelor's Degree in any relevant field.
Minimum of 2 years' experience in a customer service or client-facing role.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent communication and interpersonal skills.
Strong attention to detail and organizational skills.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.