Customer Service Executive at FMR AGENCY

Overview


FMR Agency is recruiting a Customer Service Executive to manage customer interactions and ensure seamless service delivery within a structured logistics and shipping environment.
The successful candidate will be responsible for handling shipment inquiries, resolving customer concerns, maintaining professional communication, and supporting customer retention efforts.
This role requires strong communication skills, attention to detail, and the ability to manage escalations efficiently.
Ultimately, you will contribute to customer satisfaction, operational coordination, and service excellence.


Key Responsibilities


Handle customer inquiries related to shipment status, delays, billing discrepancies, and account registrations.
Provide accurate tracking updates and maintain proactive communication with customers.
Coordinate with internal teams to resolve delivery, freight, and dispatch-related concerns.
Escalate complex issues appropriately and ensure timely resolution.
Prepare periodic customer service performance reports and maintain accurate service records.


Working Hours:


Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM (Twice Monthly)


Requirements


Bachelor's Degree in Business Administration or related field.
Minimum of 2 years of experience in a customer service role.
Strong communication, problem-solving, and conflict resolution skills.
Ability to manage escalations professionally and maintain service standards.
Good reporting and documentation skills.
Ability to work in a fast-paced operational environment.