Welcome patients as they contact the center personally or by telephone, and explain the services available e.g., payment categories and billing procedures.
Schedule appointments for direct walk-in patients and emergencies as per established policies and procedures.
Answer all incoming calls and route them to the appropriate staff.
Populate the patient attendance weekly and monthly, distribute the same to the appropriate office.
Register all patients per registration protocols and collect all documentation.
Collect payment prior to the patient being seen by the Consultant per established policies and procedures. Inform patients of their outstanding balance, collect the balance, and issue a cash receipt when the balance is collected.
Work closely with the Consultant Radiologist, Medical and X-Ray staff to ensure smooth patient flow and cut down waiting time.