Job Purpose
The internship program offers a valuable opportunity for individuals to gain hands-on work experience, expand their knowledge, refine career goals, and build a professional network with mentors. As a customer service intern, you will actively support various initiatives, participating in the planning and execution of customer care activities
Main Duties/Key Accountabilities
Contact registrants on domain renewal
Respond to customer inquiries, complaints and follow the necessary procedures to escalate unresolved issues.
Assist in conducting customer surveys
Responsibilities
Make calls to registrants to follow up on domain renewal
Respond to customer complaints, inquires and follow the necessary procedures to escalate unresolved issues.
Contribute towards the growth of customer care retention.
Other responsibilities assigned
Education and Experience
A final-year student or recent graduate holding a degree in any business related field, IT or Social Sciences.
Computer proficient with Microsoft Office
Communication skills and phone etiquette skills
Interpersonal skills, problem solving skills
personable, presentable and articulate
Required Competencies
Business Development skills: Ability to build a culture of customer services excellence within the organization.
Communication Skills: Ability to communicate effectively in both written and verbal communication
Email marketing skills: Ability to craft compelling subject lines, interesting body and call to action buttons
Computer Proficiency skills: Ability to use the computer efficiently and effectively as required.
Presentation Skills-Ability to deliver a message clearly and effectively to an audience
Tech-savvy: - Ability to use technology efficiently and effectively as required.
Behavioural Competencies:
Customer Centric: Understand who and what the customer wants and needs and prioritizes and provides timely response to create a positive experience while safeguarding the organization's interest.
Communication: Effectively pass relevant and accurate information through diverse, tailored and engaging channels, that take into consideration the full communication cycle.
Analytical: Identify and define problems, extracts key information from data and develops workable solutions for the problems identified. data / content to draw conclusions, and solve problems
Creative: Develop fresh innovative ideas that provide solutions to all types of workplace challenges outside the usual practices