About This Role:
We are a leading player in Kenya's commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we've built a reputation for reliability and quality in the fast-moving consumer goods space.
Responsibilities:
Respond promptly to customer inquiries via phone, email and social media.
Manage customer orders, invoices by Ensuring accuracy and timely fulfilment.
Resolve customer complaints professionally and escalate issues where necessary
Maintain an updated customer database and truck customer interaction
Support marketing and sales initiatives, including promotion and customer outreach
Liaise with production and delivery teams to ensure customer needs are met.
Collect and report customer feedback for continuous improvements.
Requirements
Qualifications:
Diploma or Bachelor's degree in business management /Administration, marketing or related field
At least 3 years of experience in customer service. preferably in FMCG, food and or retail industry
Proficiency in MS office and basic CRM systems
Strong verbal and written communication skills in English and Kiswahili