Key Responsibilities:
Serve as the first point of contact for customers through phone, email, and in-person visits.
Handle client inquiries, complaints, and feedback promptly and professionally.
Follow up with clients to ensure satisfaction and issue resolution.
Update customer records and ensure data accuracy in the CRM system.
Coordinate with the technical and implementation teams to ensure service requests are executed on time.
Prepare weekly reports on customer interactions and service feedback.
Support renewal of subscriptions and communicate service offers to clients.
Qualifications & Experience:
Diploma or Degree in Customer Service, Business Administration, Communication, or a related field.
Minimum 2 years' experience in a customer service role, preferably in a tech, telecommunications, or automotive service company.
Excellent communication, interpersonal, and conflict resolution skills.
Proficiency in Microsoft Office and basic CRM tools.
Strong multitasking skills and ability to work under pressure.