Job Summary
We are seeking a courteous, customer-focused, and efficient Customer Service Officer to manage customer interactions and ensure a positive experience across all touchpoints.
The ideal candidate will handle inquiries, resolve complaints, and support service delivery while upholding the organization's standards and values.
Key Responsibilities
Respond to customer inquiries via phone, email, and in person professionally and promptly
Handle and resolve customer complaints in line with company policies
Maintain accurate records of customer interactions and transactions
Provide product and service information to customers clearly and accurately
Follow up on customer requests to ensure timely resolution
Escalate complex issues to the appropriate department when necessary
Maintain a positive and professional company image at all times
Support front-desk or service operations where required
Meet individual and team performance targets.
Requirements & Qualifications
HND/BSc in Business Administration, Marketing, or related field
Minimum of 2 - 4 years experience in a customer service or related role
Strong verbal and written communication skills
Good interpersonal and problem-solving abilities
Proficiency in Microsoft Office and basic CRM tools
Ability to work under pressure and handle difficult situations calmly.
Skills & Competencies:
Customer-focused mindset
Active listening and empathy
Conflict resolution skills
Attention to detail
Time management and reliability.