Customer Service Representative at Acabado

Job Summary


The Customer Care Representative Officer will be responsible for:
Responding to customer inquiries via phone, email, and social media.
Handling customer complaints and resolving issues professionally.
Providing accurate information about company products and services.
Recording customer interactions and feedback in the company system.
Following up on customer concerns to ensure resolution.
Collaborating with other departments to resolve customer problems.
Maintaining customer records and reports.


Required Skills and Competencies


Interested candidates should possess a Bachelor's Degree with years of work experience.


Technical Skills:


Customer Relationship Management (CRM) software usage
Basic computer literacy (MS Word, Excel, Powerpoint, email systems)
Data entry and documentation skills
Knowledge of company products and services


Soft Skills:


Excellent communication skills
Active listening ability
Problem-solving and conflict resolution
Patience and empathy
Time management
Professional attitude


Personal Attributes:


Friendly and approachable personality
Ability to work under pressure
Attention to detail
Teamwork and collaboration.