Key Responsibilities
Respond to customer inquiries via phone, email, and social media promptly and professionally
Provide accurate information about solar lighting products and services
Assist customers with product selection based on their needs
Handle complaints and resolve issues efficiently to ensure customer satisfaction
Process orders, track deliveries, and follow up with customers
Maintain records of customer interactions and transactions
Coordinate with the technical team for installation and maintenance support
Follow up on customer feedback to improve service quality.