Job Summary
The Customer Service Officer is responsible for managing customer inquiries, resolving complaints, and providing accurate information about the company's products and services.
The role focuses on ensuring customer satisfaction, building strong customer relationships, and supporting business growth through excellent service delivery.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person
Handle and resolve customer complaints in a timely and professional manner
Provide accurate information about products, services, pricing, and policies
Maintain detailed records of customer interactions and transactions
Follow up with customers to ensure issues are resolved satisfactorily
Escalate complex issues to the appropriate department when necessary
Process orders, returns, refunds, or service requests where applicable
Maintain a positive, helpful, and professional attitude at all times
Support sales, operations, or logistics teams as required
Meet customer service performance targets and service standards.
Requirements & Qualifications
Corpers preferrably
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to work under pressure and handle difficult customers
Basic computer skills (MS Word, Excel, email, CRM tools)
Good organizational and time management skills.
Key Skills & Competencies:
Customer-focused mindset
Patience and empathy
Attention to detail
Teamwork and collaboration
Conflict resolution
Time management.