Customer Service Representative at County Cargo

County Cargo is seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Representative. If you enjoy helping people, working with data, and engaging on digital platforms, we'd love to hear from you.

Key Responsibilities


Respond to customer inquiries and resolve issues via email, phone, and in person
Deliver a consistently excellent customer experience
Maintain accurate customer records and prepare reports for management
Create engaging and informative social media content
Build strong relationships with customers to encourage repeat business
Provide general administrative support as needed
Proactively reconnect with inactive customers to re-engage them with our services


Requirements


1 - 2 years of customer service or related experience
Strong organizational and communication skills
Comfortable working with both data and digital platforms
Proficiency in Microsoft Word and Excel
Flexibility to work weekends, holidays, or varying shifts when required
Comfortable using internet-based tools and platforms
Punctual, dependable, and proactive
Willingness to take on additional responsibilities as needed


Key Skills & Qualifications


Proficiency in Google Sheets and Microsoft Excel (data entry, formatting, and analysis)
Strong understanding of social media concepts (content handling, engagement, and trends)
Ability to multitask, pay attention to detail, and deliver accurate work
A willingness to learn quickly and adapt in a fast-paced environment


Location Preference


Preferred candidates in Lagos should reside in Oshodi or nearby areas


Application Requirement

As part of your application, please include a 1-minute introduction video telling us about yourself, your experience, and why you'd be a great fit for County Cargo.

Why Join County Cargo?

At County Cargo, we value teamwork, reliability, and a commitment to excellent service. Join us and be part of a supportive environment where your contributions make a real difference.