Job Summary
We are seeking for a proactive and customer-focused female Customer Service Representative to manage customer inquiries, resolve complaints, and ensure an excellent service experience. The ideal candidate must possess strong communication skills, patience, and problem-solving ability.
Key Responsibilities
Respond to customer inquiries via phone, email, social media, and in person.
Handle complaints professionally and provide timely resolutions.
Process orders, returns, and exchanges.
Maintain accurate customer records.
Follow up on pending issues to ensure customer satisfaction.
Collaborate with sales and operations teams to resolve service challenges.
Provide product/service information to customers.
Maintain a positive, empathetic, and professional attitude at all times.
Qualifications
Candidates should possess a Bachelor's Degree with 2-4 years experience.
The ideal candidate must possess strong communication skills, patience, and problem-solving ability.