Customer Service Representative at M-Gas

Job Details


Respond to customer enquires in person, by phone and online helpfully and promptly.
Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
Maintain record of customer communications in CRM and other systems
Acknowledge and resolve customer complaints.
Process orders, customer applications, and requests.
Maintain customer records.
Compile and distribute daily reports on customer products and credit usage.
Perform customer follow up to ensure that they are enjoying the product.
Identify and report computers system incidents to the technical team and the relevant managers.
Make recommendations to improve customer service and business processes and systems.
Prepare schedules for customer visits by technicians and sales representatives as required.


OTHER:

MGas offers 24-hour customer service. Agents are expected to work agreed shifts.

Requirements


Degree/ Diploma in any field
Experience working with customer support
Good communication skills on the telephone and in-person
Friendly and helpful interpersonal style
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Attention to detail.
Fluent in English and Kiswahili