Customer Service Representative at SunCulture Kenya Ltd

Key Responsibilities:


Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.


Qualifications:


Bachelor's Degree, Diploma in Communication, Customer Relations, Public relations, or any relevant field.
At least 2 years experience working in a call center as a Customer Service Representative;
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication skills, both written and spoken, with the ability to interact with customers professionally
Independent thinkers who can thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be good in time management
Basic computer skills.