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Customer Service Representative at YellowDoor Hotels
YellowDoor Hotels
October 18, 2026
Full-time
On-site
Job Overview
Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you'll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service.
Responsibilities
Answer guest calls and messages clearly and courteously.
Welcome and assist guests face to face.
Listen to concerns, apologize when appropriate and help move issues toward resolution.
Direct requests to the right department and follow up on answers.
Cover rotating shifts, including weekends and holidays.
Requirements
2-4 years of experience
Customer service experience
Phone and message handling
Face-to-face guest service
Clear, warm communication
Guest recovery
Request routing and follow-up
Rotating-shift availability
Multichannel customer service (phone, messaging and in person)
Guest complaint handling and service recovery
Request triage, escalation and follow-up
Service performance tracking and reporting
Hotel reservations and guest-service systems
Preferred Qualifications
Telecommunications customer service experience
Hotel or restaurant service experience
Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you'll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service.
Responsibilities
Answer guest calls and messages clearly and courteously.
Welcome and assist guests face to face.
Listen to concerns, apologize when appropriate and help move issues toward resolution.
Direct requests to the right department and follow up on answers.
Cover rotating shifts, including weekends and holidays.
Requirements
2-4 years of experience
Customer service experience
Phone and message handling
Face-to-face guest service
Clear, warm communication
Guest recovery
Request routing and follow-up
Rotating-shift availability
Multichannel customer service (phone, messaging and in person)
Guest complaint handling and service recovery
Request triage, escalation and follow-up
Service performance tracking and reporting
Hotel reservations and guest-service systems
Preferred Qualifications
Telecommunications customer service experience
Hotel or restaurant service experience