Customer Service Representative (CSR) - NYSC at Kuddy Cosmetics

Job Summary


The NYSC Customer Service Representative (CSR) will support the customer service team in attending to customer inquiries, complaints, and requests while ensuring excellent customer experience.
The role involves assisting customers through physical interactions, phone calls, social media platforms, and other communication channels, while maintaining professionalism and promoting the company's brand image.


Key Responsibilities


Attend to customer inquiries and complaints professionally.
Respond to customer messages on social media, WhatsApp, phone calls, and other communication platforms.
Assist customers with product information, pricing, and order-related inquiries.
Escalate complex customer issues to the appropriate department when necessary.
Maintain proper records of customer interactions and feedback.
Follow up with customers to ensure issues are resolved satisfactorily.
Support sales and marketing activities when required.
Ensure prompt and courteous communication with customers at all times.
Assist in maintaining a positive customer experience both online and in-store.
Carry out other administrative or customer service-related duties assigned by management.


Requirements and Qualifications


Currently serving under the NYSC scheme and looking for a PPA.
Good communication and interpersonal skills.
Basic computer knowledge and social media handling skills.
Ability to multitask and work in a fast-paced environment.
Strong customer service orientation.
Good problem-solving and organizational skills.
Professional appearance and attitude.
Ability to work independently and within a team.


Key Skills:


Customer Service.
Communication Skills.
Social Media Communication.
Problem Solving.
Teamwork.
Time Management.
Microsoft Office / Google Workspace.
Attention to Detail.