Customer Service Representative

Job Summary As an organization, we specialize in providing sustainable tech solutions across different business sectors. We are looking to fill the role of a customer service representative who will assist facilitate the relationship between the company and our clients. Job Description Manage incoming messages and enquiries Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts Follow communication procedures, guidelines and policies Take the extra mile to engage customers Listen to customer concerns and complaints with the goal of identifying the causes of the problem Select appropriate responses to customer issues and work quickly to resolve them Refer advanced cases to management for resolution, providing background information as necessary Requirements Bachelor's Degree 2 years of experience and above Call center or customer service experience preferred Flexibility to work different shifts (including evenings, weekends, or holidays) Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Strong analytical skills Able to give and receive constructive criticism. Excellent listening skills and an empathetic voice and manner Dedication to customer satisfaction Basic knowledge of computer software and office systems Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer Familiarity with all of the services offered by the company.