Job Summary
We are seeking a dynamic and experienced Customer Care Supervisor to lead and elevate our customer support operations within the renewable energy sector.
This role oversees after-sales support and B2B service relationships, ensuring every client interaction strengthens loyalty, trust, and long-term partnership.
If you understand renewable energy operations, can lead teams with clarity and empathy, and know how to turn service conversations into lasting value — this opportunity is for you.
Your Mission
To supervise and optimize customer care operations across voice and digital channels while ensuring exceptional post-installation support and professional B2B relationship management.
You will play a critical role in customer retention, satisfaction, and commercial growth.
What You'll Own
Customer Operations Leadership:
Supervise day-to-day customer care activities across voice and digital platforms (calls, WhatsApp, chat, and social channels)
Ensure seamless after-sales service for renewable energy products and solutions
Manage B2B client support with professionalism and responsiveness
Operational Excellence:
Oversee performance metrics including CSAT, response time, resolution quality, productivity, and retention
Improve workflows to enhance service efficiency and customer experience
Maintain high standards of service delivery across all touchpoints
Team Leadership & Development:
Lead, coach, and mentor customer care representatives
Conduct structured performance reviews and ongoing coaching sessions
Build a motivated, disciplined, and customer-focused team culture
Foster empathy, accountability, and solution-oriented thinking
Relationship & Commercial Support:
Strengthen long-term customer relationships through proactive engagement
Professionally manage escalations and complex service situations
Support B2B service conversations and confidently close service-related opportunities when required
Who You Are
Experienced in contact center or structured customer care environments
Strong background in the renewable energy sector
Deep understanding of customer lifecycle management and after-sales service
Skilled in managing and inspiring teams
Commercially aware with the ability to close deals professionally
Highly empathetic with strong problem-solving ability
Excellent communicator with strong written and verbal English
Organized, decisive, and capable of leading in fast-paced environments.
What We Offer
Competitive base salary
KPI Performance Bonus
Commission structure on service-related achievements
Housing Endowment Support
Leadership growth opportunities within a fast-growing renewable energy company
A chance to shape service excellence in a sector transforming the future.