Are you fluent in French and English, quick on your feet, and passionate about helping others? Join our team as a Customer Service Representative, where every chat and call is a chance to make someone's day better. If you're proactive, empathetic, and thrive in fast-paced environments, we want to hear from you!
What You'll Be Doing
Handle incoming calls and live chats with professionalism and speed.
Manage up to 2 chats simultaneously, responding to the first message within 40 seconds and follow-ups within 2 minutes.
Use response templates to ensure accuracy and efficiency.
Keep conversations flowing across an average of 92 chats per day.
Resolve customer issues related to orders, accounts, and products with a positive attitude.
Take calls in both English and French, offering solutions such as refunds or replacements when needed.
Maintain accurate records and collaborate with your team to meet and exceed performance goals.
Who We're Looking For
Fluent in French (C1 level - written and spoken)
1+ year of experience in customer service or similar roles
Strong communication and problem-solving skills
Ability to multitask and perform under pressure
Flexible and open to working shifts
Comfortable taking a medium typing speed test
Proactive, independent, and eager to make a difference