Responsibilities
Assist clients with applications for benefits and entitlement programs
Advocate for adequate, timely and cost-effective services
Respond to any issues that occur during the delivery of services
Assist clients with living independently in their own homes
Schedule appointments for clients, answer phones and track clients' service records
Monitor the services being provided and stay up to date on any services being introduced or discontinued
Evaluate the quality of all services and identify areas that need improvements.
Requirements and skills
Interested candidates should possess an OND qualification
Proven work experience as a Service Coordinator or similar role
Strong work ethic and service skills
Excellent communication and interpersonal skills
Stay up to date with services, policies and regulations
Strong record-keeping and analytical skills
Excellent organizational skills and attention to detail.