Responsibilities
Transport / Passenger Services Duties:
Monitor the movement of vehicles arriving at and departing from the terminal.
Ensure vehicles are dispatched according to approved schedules and routes.
Monitor vehicle availability and ensure requested vehicles are provided on time.
Ensure proper allocation of buses/vehicles to scheduled trips.
Monitor boarding, loading, departure, and arrival processes.
Ensure operational delays are promptly identified, escalated, and resolved.
Maintain effective communication with the Terminal Manager and Operations Department on operational matters.
Ensure compliance with company operational procedures and standards.
Escalate vehicle shortages, breakdowns, delays, or other operational challenges promptly.
Coordinate with drivers and other operational personnel to ensure smooth trip execution.
Monitor driver punctuality and readiness for scheduled trips.
Logistics/Parcel Services Duties:
Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
Coordinate therouting and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations.
Supervise and verifyproper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.
Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
Record and maintain customer data and transaction history accurately in the CRM system.
Support revenue collection and ensure all transactions are properly recorded and accounted for.
Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.
Requirements
Interested candidates should possess a Bachelor's Degree or HND with 1-4 years experience.