ENVIRONMENT:
Our client, a fast-growing multinational and JSE listed business within the Financial Services environment, is seeking a dynamic and relationship focused Customer Success Consultant to join their Johannesburg team.
This role is ideal for someone who enjoys working closely with clients, building long term relationships, ensuring excellent service delivery, and driving client satisfaction and retention within a high-performance environment.
The environment is energetic, social, collaborative, and globally connected, with exposure to international clients and business operations.
They are specifically looking for individuals with strong communication skills, emotional intelligence, commercial awareness, and a proactive personality. Individuals who naturally build rapport, take ownership, and go above and beyond for clients will stand out strongly.
DUTIES:
Build and maintain strong long term client relationships
Act as a trusted point of contact for client queries and support
Drive customer satisfaction, retention, and engagement
Assist clients with onboarding, product understanding, and ongoing support
Identify opportunities to improve the customer experience
Collaborate with internal teams to resolve issues efficiently
Conduct regular client check-ins and relationship management activities
Ensure professional and positive representation of the company brand
Maintain accurate client records and engagement reporting
REQUIREMENTS:
Previous experience in customer success, client services, account support, relationship management, or customer care preferred
Strong communication and interpersonal skills
Commercially aware with strong relationship building ability
Highly organized, proactive, and solutions driven personality
Comfortable working in a fast paced, client-focused environment
Strong academic achievements advantageous
Experience within financial services, recruitment, consulting, SaaS, or professional services beneficial
Johannesburg based
Willing to work primarily office based
ATTRIBUTES:
Relationship focused and people oriented
Professional and emotionally intelligent
Strong communicator and active listener
Naturally proactive and solutions driven
Organized and detail oriented
Energetic and adaptable
Professional yet personable
What the Company Offers:
Exposure to multinational and global clients
A highly social, energetic, and ambitious culture
Strong career growth opportunities
A collaborative and supportive team environment
The opportunity to work with some of the brightest professionals in the market