Key Performance Areas:
Customer Account Management
Manage and grow relationships with existing customers
Act as the primary point of contact for customer queries, orders, and service-related issues
Conduct regular business reviews with key accounts
Identify upselling and cross-selling opportunities within current accounts
Ensure high levels of customer satisfaction and retention
Sales Management
Drive sales targets within the existing customer base
Monitor sales performance against budgets and forecasts
Negotiate pricing, contracts, and supply agreements
Support new product introductions within current accounts
Demand Forecasting & Planning
Develop and maintain accurate sales forecasts based on historical data, promotions, and market trends
Collaborate with production and procurement teams to align demand and supply
Monitor forecast accuracy and adjust forecasts as required
Participate in monthly S&OP (Sales & Operations Planning) meetings
Logistics & Supply Coordination
Coordinate order processing to ensure on-time and in-full delivery
Work closely with warehouse and logistics partners to manage dispatch schedules
Monitor stock levels to prevent shortages or overstock situations
Resolve delivery or supply chain issues proactively
Ensure compliance with customer-specific logistics requirements
Reporting & Administration
Prepare sales reports, forecasts, and performance dashboards
Track KPIs including revenue, margins, forecast accuracy, and service levels
Maintain accurate customer records, pricing structures, and contracts
Requirements
Bachelor's degree or diploma in Marketing, Business Administration, Food Science, Food Technology or a related field
Proven success in sales and marketing roles within the beverage and FMCG sectors
In-depth knowledge of the juice industry, particularly Not-From-Concentrate (NFC) juice or similar products advantageous
Strong leadership, communication, and negotiation skills
Previous experience in a similar role will be advantageous