Customer Support Consultant – Fintech & Digital Payments at Datafin Recruitment

ENVIRONMENT:


Our client, a company operating in the digital payments and fintech space, is looking for a proactive and customer focused individual to join their Customer Support team.
This role is best suited to candidates with previous experience in customer service, payments support, or a digital platform environment who are comfortable assisting merchants and customers with payment related queries.
The successful candidate will play a key role in supporting users, investigating transactions, and ensuring a smooth payment experience across the platform as well as using their leadership qualities.


DUTIES:


Provide customer and merchant support related to digital payments
Assist users with payment queries and guide them through payment processes
Search, track, and investigate transactions to resolve issues
Support merchants in navigating dashboards and understanding payment flows
Identify transaction trends and escalate potential issues where required
Assist with enabling, disabling, or adjusting payment channels
Work with eCommerce merchants to resolve basic plugin or payment method issues
Maintain accuracy, professionalism, and quality in all customer communications
Leadership abilities.


REQUIREMENTS


Matric (Grade 12) essential
Previous experience in customer service, support, or payments related roles preferred
Has previous leadership experience
Experience working with payment platforms, fintech systems, or digital products advantageous
Strong communication and problem-solving skills
Comfortable investigating transactions and resolving customer queries
Good computer literacy and ability to work across multiple systems
Ability to work in a fast-paced environment and manage multiple queries
Professional, reliable, and customer focused


WORKING HOURS:


This role operates on a rotating shift schedule.
Morning Shift - 7:00 AM - 3:00 PM or 4:00 PM
Afternoon / Night Shift - 3:00 PM or 4:00 PM - 12:00 AM
Weekend Shifts - 8:00 AM - 5:00 PM (on rotation, not every weekend)