Customer Support Officer at Mwanga

Job Summary


We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased.
The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience.
This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.


Key Responsibilities


Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.


Requirements / Qualifications / Skills


Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and any other local language, preferably Hausa is an added advantage.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs.